Refund policy

Return & Refund Policy

Last updated: August 2026

Thank you for shopping with CutePods.

At CutePods, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and our procedures.

1. Return Eligibility

We proudly offer a 30-day return policy from the date your order is delivered.

To qualify for a return, your item must:

  • Be returned within 30 calendar days after delivery.
  • Be unused or only minimally handled.
  • Be in its original condition.
  • Include all original packaging, accessories, and documentation.
  • Be accompanied by proof of purchase or your order number.

Items that do not meet these conditions may not qualify for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless defective or damaged upon arrival:

  • Personalized or custom-made products.
  • Clearance or final sale items.
  • Gift cards.
  • Products damaged through misuse, accidents, or improper care.
  • Items returned without original packaging.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.

After review, we will provide a replacement or full refund at no additional cost.

4. Return Process

To initiate a return:

Email: support@cutepods.online

Include:

  • Full name
  • Order number
  • Reason for return

Our customer service team will provide detailed return instructions.

Please do not return products without prior authorization.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding approval.

If approved:

  • Refunds are issued to your original payment method.
  • Processing generally takes 5–10 business days, depending on your financial institution.

Shipping charges (if applicable) are generally non-refundable unless the return results from our error.

6. Exchanges

We currently offer exchanges for:

  • Defective items
  • Damaged items
  • Incorrect products

If you would like a different product, we recommend placing a new order after your refund has been processed.

7. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been processed or shipped, cancellation is no longer possible.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your bank.

If the issue continues, please contact us.

9. Contact Us

CutePods

Website: https://cutepods.online

Email: support@cutepods.online

Phone: +1 778 680-3420

Address:

695 12th Ave E

Vancouver, BC V5T 2H7

Canada